SHIPPING INFORMATION

ABOUT

SHIPPING

SHIPPING WITHIN AUSTRALIA

    Current standard shipping rates on all deliveries within Australia are:

  • All orders receive complimentary standard delivery shipping.
  • Express Shipping is a flat rate of $20 for all other orders.

Shipping Times Standard:

  • 3-5 business days from collections

Shipping Times Express:

  • 1-4 business days from collections

THE UPSIDE reserves the right to make changes to shipping rates and carriers at anytime without notice. This includes waiving or discounting shipping rates at any given time.


INTERNATIONAL SHIPPING

Please note International orders may be experiencing delays due to COVID-19.

THE UPSIDE provides free express shipping to most countries on orders over $150 using DHL Express. Orders under this amount incur a flat rate of $20. This includes both trackable and non-trackable shipping services, depending on your location.

This covers transportation charges only.

We expect orders to arrive between 2 and 5 business days, depending on the location. Parcels are occasionally stopped in customs, which can create delays.

Customs delays, taxes and duties may apply in different countries, for which THE UPSIDE cannot take responsibility. It is up to the customer to be aware of any taxes or duties they may be liable for upon delivery of the order. THE UPSIDE is unable to advise on, or have any control over customs charges.

Please be advised that once an order has been booked and packed, it is not possible to redirect or cancel shipments.

COVID – safe practices at THE UPSIDE

The health and safety of our community is our number one priority at this time and we want to assure you that extra special care through all of our channels has been taken to uphold this. From all levels of our supply and distribution chain, we are taking the upmost precautions across the below areas to ensure the safety of our community.

- Checking and registering all staff temperatures daily

- Maintaining social distancing for all staff

- Supplying masks and gloves for all staff

- Enforcing sanitiser for all staff

- Enforcing strict hourly cleaning of all common areas

- The above measures are being taken across all suppliers, warehousing, distribution and retail stores.

We thank you for your continual support and understanding over this time.

THE UPSIDE TEAM X